Cancellation policy
Effective date: September 2, 2026
Last updated: September 2, 2026
This Purchase Options Cancellation Policy applies to one-time purchases and subscription purchases made through maplsoda.ca. Mapl Soda is operated by Boissons Mapl Inc. (“Mapl,” “we,” “us,” or “our”).
Nothing in this policy limits any mandatory cancellation right, legal warranty, refund right, or other remedy available under applicable law.
1. Purchase Options
Mapl offers products through one-time purchases and, when available, subscription purchases. The price, products, quantity, delivery frequency, subscription benefits, renewal timing, and recurring charge applicable to a subscription are displayed before enrolment.
2. Cancelling a One-Time Purchase
Contact us as soon as possible at mapl.sodabusiness@gmail.com to request a voluntary order cancellation or change.
We will try to accommodate the request if packing and fulfilment have not begun, but changes and cancellations are not guaranteed. Once an order has been fulfilled, handed to a carrier, or placed out for local delivery, it ordinarily cannot be voluntarily cancelled or redirected through Mapl.
This section does not affect any cancellation, refund, delivery, or other right that may apply under law, including rights relating to delayed or undelivered online orders.
3. Subscriptions and Recurring Charges
When you start a subscription, you authorize recurring charges according to the price, frequency, and renewal terms displayed before enrolment. The subscription continues until it is changed or cancelled.
The next scheduled billing date and available subscription-management options are shown in the customer subscription portal. Customers are responsible for reviewing that information and keeping their payment method, delivery address, and contact information current.
4. Managing or Cancelling a Subscription
You may use the customer subscription portal to skip, pause, change, or cancel a subscription where those options are available. A cancellation must be submitted before the next scheduled billing date shown in the portal to stop that renewal from being processed.
If you need assistance, contact us at mapl.sodabusiness@gmail.com or 514-558-3669 before the next scheduled billing date and include the email address associated with the subscription. The customer portal is ordinarily the fastest way to make a time-sensitive change. A cancellation request received by Mapl before the scheduled billing date will be treated as timely even if our administrative confirmation is sent later.
Cancelling a subscription stops future eligible renewals. It does not automatically cancel an order that has already been processed.
5. Orders Already Processed
Once a recurring order has been processed or fulfilment has begun, it is treated like any other completed order under our policies. Cancelling or changing the underlying subscription does not automatically cancel, redirect, or refund that order.
If we are able to stop the order before fulfilment, we may accommodate the request. Once the order has been fulfilled, handed to a carrier, or placed out for local delivery, the cancellation rules in our Shipping and Delivery Policy apply.
6. Refunds and Order Problems
We do not ordinarily issue a refund solely because a customer forgot to cancel before a renewal, changed their mind after an order was processed, or selected the wrong subscription product, quantity, frequency, or address, except where required by law.
Processed subscription orders remain fully covered by our Returns and Refunds Policy. Eligible problems involving damaged, leaking, spoiled, unsafe, defective, missing, or incorrect products may qualify for a refund, replacement, store credit with the customer’s agreement, or another remedy required by law.
Delayed, lost, undelivered, or misdelivered orders are addressed under our Shipping and Delivery Policy.
7. Subscription Changes
Changes to subscription frequency, quantity, products, delivery address, payment information, skips, or pauses must be completed before the next scheduled billing date to affect the upcoming renewal. Changes apply prospectively and do not alter an order already processed.
Subscription benefits, available frequencies, and future prices may change prospectively. Where required, we will provide notice before a material change takes effect. A change does not alter an order already processed.
8. Contact
Boissons Mapl Inc.
248 Braebrook Avenue
Pointe-Claire, Québec H9R 1V9
Canada
Telephone: 514-558-3669
Email: mapl.sodabusiness@gmail.com