Shipping policy

Effective date: September 1, 2026
Last updated: August 29, 2026

This Shipping and Delivery Policy applies to orders placed through maplsoda.ca. Mapl Soda is operated by Boissons Mapl Inc. (“Mapl,” “we,” “us,” or “our”).

Nothing in this policy limits any mandatory rights or remedies available under applicable consumer-protection law.

1. Delivery Area

We currently deliver to addresses in all Canadian provinces and territories. We do not currently ship internationally.

Certain addresses in Montréal's West Island qualify for complimentary local delivery. Eligibility is determined automatically using the postal code entered at checkout. If the address qualifies, the free local-delivery option will appear before the order is submitted. The eligible area may change as our delivery capacity changes.

2. Order Processing

Orders are normally processed within 1–5 business days after they are placed. Business days exclude Saturdays, Sundays, and statutory holidays observed in Québec.

Processing time is separate from carrier transit time. Launches, promotions, holidays, severe weather, or unusually high order volumes may cause delays. If a material delay affects an order, we will make reasonable efforts to contact the customer using the information provided at checkout.

3. Carriers, Shipping Charges, and Delivery Estimates

We generally ship with Canada Post, Purolator, or UPS. Unless a carrier choice is offered at checkout, we ordinarily select the lowest-priced suitable service available through Shopify, taking into account destination, reliability, and service level. We may use another suitable carrier when reasonably necessary.

The applicable shipping charge, discount, or free-shipping offer is shown at checkout before the order is submitted. A promotion applies only when it is displayed for the particular order and destination at checkout.

The carrier transit time displayed at checkout is an estimate and not a guaranteed arrival date. Transit time varies by destination, carrier, weather, service interruption, and other conditions outside Mapl's reasonable control. Remote and territorial destinations may require additional time.

Tracking information will be sent to the email address or telephone number supplied with the order when tracking is available.

4. Complimentary West Island Local Delivery

Eligible West Island orders are normally delivered within 1–5 business days after the order is placed. The local-delivery option appears at checkout only when the postal code qualifies.

The customer must provide complete delivery instructions and ensure that the destination is reasonably safe and accessible. Unless another arrangement has been confirmed, an order may be left in a reasonably safe location at the delivery address. We may contact the customer if delivery assistance is needed.

If local delivery cannot be completed because the address is inaccessible, incorrect, unsafe, or lacks a suitable delivery location, we will contact the customer to arrange another reasonable solution. Additional delivery costs caused by incorrect customer information or an inaccessible location may be charged to the customer.

5. Address Accuracy and Undeliverable Orders

Customers are responsible for reviewing their name, street address, unit number, postal code, contact information, and delivery instructions before submitting an order.

If an order cannot be delivered or is returned because the customer supplied incomplete or incorrect information, refused the delivery, failed to collect the shipment, or did not provide necessary access:

• we will contact the customer when reasonably possible;
• the customer may be required to pay the actual cost of reshipping the order; and
• original shipping charges and carrier return fees may be non-refundable, except where required by law.

If Mapl caused the addressing or fulfilment error, Mapl will cover the reasonable cost of correcting it.

6. Address Changes and Voluntary Order Cancellations

Contact us as soon as possible at mapl.sodabusiness@gmail.com to request an address correction, order change, or voluntary cancellation.

We will try to accommodate the request if packing and fulfilment have not begun, but changes are not guaranteed. Once an order has been fulfilled, handed to a carrier, or placed out for local delivery, it ordinarily cannot be voluntarily cancelled or redirected through Mapl.

This section does not affect any cancellation right that may apply under law, including rights relating to delayed or undelivered online orders.

7. Delayed or Missing Orders

If an estimated delivery window has passed without a meaningful tracking update, contact us. We will help trace the order with the carrier and, where appropriate, initiate a carrier or insurance claim.

If tracking shows “delivered” but the package cannot be found, the customer should:

1. check all entrances, parcel lockers, safe-drop locations, delivery notices, and any available delivery photo;
2. ask household members, building staff, and immediate neighbours whether they accepted it;
3. allow up to 48 hours in case the carrier's delivery scan was premature; and
4. contact Mapl promptly if the package is still missing.

We may ask for a written statement or other information reasonably required by the carrier or insurer. A carrier investigation does not automatically guarantee compensation. We will assess the appropriate resolution based on the order record, tracking, carrier findings, applicable coverage, the circumstances, and the customer's legal rights.

Nothing in this section limits statutory rights concerning products that are not delivered within the period required by law.

8. Damaged Deliveries

Damage, missing cans, incorrect products, defects, and food-safety concerns are handled under our separate Returns and Refunds Policy. Please retain the product, shipping box, internal packaging, shipping label, and lot information until we confirm they are no longer needed.

9. Contact

Boissons Mapl Inc.
248 Braebrook Avenue
Pointe-Claire, Québec H9R 1V9
Canada

Telephone: 514-558-3669
Email: mapl.sodabusiness@gmail.com